Privacy Policy

About us

We are a provider of decision support applications that enable people to apply the highest levels of clinical expertise consistently, at the point of care, with the objective of improving affordability, accessibility and quality of healthcare.

This privacy notice explains how we use any personal information we collect about you when you make an enquiry through the Expert 24 website.

Our website is operated by Expert-24 Ltd , a company registered in England and Wales under company number 04203256 with tis registered office at Oakhill House 130 Tonbridge Road, Hildenborough, Tonbridge, Kent, TN11 9DZ.

What information do we collect about you?

We collect:
information such as your name and contact details when you voluntarily complete our “contact” form on our website;

How will we use the information about you?

We collect information about you to enable us to process and respond to your enquiry or interest.


We use cookies to distinguish between users of our website, to collect information about users’ online preferences, to provide users with a good experience when browsing our website and to improve our website. Cookies are small pieces of information sent by a web server to a web browser which allow the server to uniquely identify the browser on each page.

If you are a user of our website and you want to delete any cookies already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. You can block cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. Please note that if you delete our cookies or disable future cookies, you may not be able to access certain areas or features of our website.

To find out more about cookies, please visit and

Performance cookies

We use performance cookies which collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us to understand how users arrive at our website, browse or use our website and highlight areas where we can improve such as navigation. The data stored by these cookies never shows personal details from which users’ individual identities can be established.

Use of web beacons

Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Links to other websites

Our website may contain links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which users choose to link from our website. We encourage users to review the privacy policies of those other websites to understand how they collect, use and share personal information.

How we share information?

Only Expert 24 staff will have access to your information and will not share your data with any other third party. Expert 24 will not use or share your information for automated decision making, profiling or marketing purposes.

How long do we keep your personal data?

We will hold the information you submit to us for 7 years after the last contact.

The information collected from cookies is kept for as long as is reasonably necessary to provide you with a good experience when browsing our website.

Legal basis for the processing of your information

We, and you, have a legitimate interest in us providing you with the information you ask us for. It is necessary for us to process your information in order to do this.

We, and users of our services, have a legitimate interest in seeking to better understand how we can better improve our services. In order to do this it is necessary for us to process your information provided when you complete customer surveys and feedback questionnaires.

When you entered the website you will have been asked to consent to the use of cookies.

Your rights

You have a right to:

You can exercise these rights by contacting us as detailed below.

Changes to our privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 21st May 2018.

How to make a complaint

We are committed to providing the best possible service at all times.  We welcome your suggestions and feedback about our services and want to resolve any problems you may experience.  Feedback about the service we provide enables us to make service more effective. If you need to turn to someone for help about the services we provide please contact us on the details below;

How to contact us

If you have any questions about our privacy notice, the personal information we hold about you, or our use of your personal information, then please contact our Data Protection Officer at:

Data Protection Officer

Expert 24

Grosvenor House

Horseshoe Crescent