The US Department of Veterans Affairs

Serving and honoring the men and women who are America’s Veterans

The Veterans Health Service (VHS) of the Department of Veterans Affairs needed a way of evaluating the very specific healthcare needs of their population, and to provide a service that allowed its patients to make personalized and well informed health decisions and enable them to have meaningful discussions with their provider. The Expert 24 health assessment medical logic had to be customized to meet the exacting standards set out by a large committee of medical specialists from across the VHS. Additionally, the assessments had to operate under Section 508 to be accessible by disabled veterans and comply with the extensive privacy safeguards in place with the VHS medical records system. The implementation involved a challenging data integration project allowing bi-directional data exchange between the VA’s hospital EMR and their consumer portal