Ian is a successful IT and business professional with over 30 years’ experience. He has been the spearhead of the Expert 24 business since its launch, responsible for establishing it as one of the leading providers globally in its field. He is fervent about the solution the business has created and the significant value provided to its clients. Ian has the firm belief that the Expert 24 technologies will play a key role in delivering the more cost-effective, accessible and high quality healthcare required in the future.
Prior to founding Expert 24 Ian consulted for six years at PWC in their financial services division, and subsequently held Chief Executive positions at BUPA Health Assurance, Professional Health Solutions and Access Health UK. At Access Health he was responsible for launching the UK’s first telephone triage service as a front end to primary care.
Ian is committed to creating shareholder value and this has led to Expert 24 enjoying its 14th consecutive profitable year.
Dr Marci Thiel
Chief Executive Officer
Dr Marci Thiel is the architect and co-inventor of the decision support technologies that underpin Expert 24’s product suite. Marci is a world-leader in the design of clinical decision support applications having developed solutions for many of the world’s major healthcare organisations.
Grounded in clinical practice, Marci has over 20 years of executive level management and medical informatics experience in decision support and knowledge automation systems.
Prior to founding Expert 24, Marci was VP of Medical Affairs at McKesson Corporation and before that, at Access Health. Marci has set up/managed clinical call centres across the US, UK, Australia, New Zealand, Puerto Rico and Portugal. During Marci’s years in practice she was a founder of a large multispeciality group practice in Denver, Colorado. Marci has also established a chain of urgent care centres.
Chief Technology Officer
Mike Thompson is the architect and lead developer of the Expert 24 technology.
Mike is one of the most accomplished and creative CTOs in the UK, recognized for his ability to resolve complex technology issues and consistently introduce innovative solutions. He has worked at Expert 24 since its inception in 2001, jointly inventing the underlying proprietary software and both building and supporting customized solutions for many of the world’s leading healthcare organizations. He has also constructed complex models for mortality and morbidity based on the research of epidemiologists.
Prior to joining Expert 24, Mike led the technology activities of Access Health UK, where amongst other things, he helped design and manage complex call center solutions for the UK National Health Service.
Dr Barry Wolcott
Chief Medical Officer
Dr Barry Wolcott employs his medical experience developing and integrating patient-focussed decision support applications for Expert 24, as well as providing clinical support and advice to both clients and colleagues. In addition to his work at Expert 24, Barry is Associate Professor of Military and Emergency Medicine at the Uniformed Services University of the Health Science in Bethesda.
Prior to joining Expert 24, Barry was Senior Vice President for Clinical Affairs at WebMD and was a co-founder of Informed Access Systems; the US’s first algorithm-directed nurse based telephonic triage system. His earlier medical career was in the US Army Medical Department, where he held a number of senior clinical appointments.
Clive is a passionate advocate for the competitive advantage that can be realised by using digital technology to transform the delivery of healthcare.
Over recent years he has both advised and invested in a number of businesses, including Imperative Health (sold to AXA), NW London NHS Trust, College of Contemporary Health, Bupa, AmericanWell, Healthwise and Healthbox. He is also involved in social enterprise projects in East Africa, which gives him a unique perspective on private and public healthcare eco-systems around the world.
Clive has previously been Managing Director of vielife, which he developed and sold to Cigna, Managing Partner at KPMG’s ‘Digital Business’ practice and Client Partner at Viant, which was recognized by Fortune Magazine as one of the ‘Best Managed Hi-Tech Companies’ in 1999. His work has also been recognised internationally by Time Magazine and the American Broadcasting Company and has contributed to two best-selling books on the digital economy.
Chief Operating Officer
Hugo Phillips joined Expert 24 in 2004 as Chief Operating Officer with overall responsibility for delivering projects and managing the day-to-day operations of the business. He has been integral to the development of Expert 24 Inc. and the overall growth of the company.
Hugo is a chartered engineer by background and initially worked in the oil and gas industry for 12 years, travelling extensively around the globe. Within two years of joining Kvaerner John Brown, Hugo was fast-tracked through the company’s programme management scheme, with responsibility for delivering multi-million-pound turnkey solutions both on and offshore, from conceptualisation and commissioning through to delivery and handover. Subsequently, he worked as a management consultant in financial services, delivering complex infrastructure and product launches, and spent two years with Aviva Healthcare, latterly as Interim Head of Change.